Everything your business needs.
Nothing it doesn’t.
A complete IT support platform that combines AI automation with human expertise. Built for UK businesses that want reliable IT without the overhead of an internal team.
Live chat that actually resolves things
Not a chatbot that reads from a script. Our AI understands your specific IT environment—your network config, your M365 setup, your printers—and provides genuine troubleshooting, not generic advice.
- Trained on your company's knowledge base and documentation
- Reads live endpoint diagnostics during conversations
- Walks users through fixes step-by-step
- Recognises when it's out of its depth and escalates
- Available 24/7, responds in seconds
I can see your device RP-HOME-PC is online. Let me check your VPN config.
Your FortiClient certificate expired at midnight. I’m pushing a renewed certificate now—try reconnecting in about 15 seconds.
Eyes on every device, all the time
Install our lightweight agent on Windows or macOS. It reports CPU, memory, disk, network status, and running services back to the platform every 60 seconds. When something looks wrong, the AI knows about it before the user raises a ticket.
- Windows and macOS support
- CPU, memory, disk, and network monitoring
- Remote command execution (DNS flush, service restart)
- Diagnostics fed directly into AI chat context
- Stale device detection and alerting
Real engineers when you need them
AI is brilliant for routine issues. But some things need a human—infrastructure changes, complex networking problems, hardware failures. Our UK-based engineers pick up escalated tickets with the full conversation history and endpoint data already in front of them.
- AI detects when it can't resolve an issue and escalates automatically
- Users can request a human at any time
- Engineers get full context — no "can you explain the problem again"
- Pre-purchase engineer hours at a rate that suits you
- Track usage and hours remaining in your portal
Escalation triggered
AI determined this requires hands-on engineering support
Server room UPS showing battery degradation warning. Needs physical inspection and potential battery replacement.
Your IT knowledge, always working
Upload your documentation once. The AI references it every time a relevant issue comes in. It gets better the more you feed it.
Knowledge Base
Write articles about your IT setup—VPN procedures, password policies, printer guides. The AI uses them to give accurate, specific answers.
Document Management
Upload PDFs, Word docs, and spreadsheets. We extract the text and make it searchable by the AI. Network diagrams, IT policies, vendor contracts.
See it in action
Start a free trial and have AI support running for your team within the hour.
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