One plan. One price.
No surprises.

AI support at a fixed per-user rate. Human engineer hours available on top. You always know what you’re paying.

Core Plan
£10 /user/month

Full AI-powered IT support. No per-ticket charges. No usage limits.

Everything included:

  • 24/7 AI live chat support
  • Unlimited conversations
  • Endpoint monitoring agent (Windows & macOS)
  • Custom knowledge base
  • Document upload & AI indexing
  • Smart escalation to human engineers
  • Usage analytics & reporting
  • Onboarding wizard & setup support
  • GDPR-compliant UK data processing
  • Email support
Start Free Trial

14 days free · No credit card required

Bespoke

Pre-purchase blocks of engineer time for issues that need a human touch.

Human escalation includes:

  • UK-based qualified engineers
  • Full conversation context from AI handoff
  • Remote desktop support
  • On-site visits (London & surrounding areas)
  • Infrastructure projects & changes
  • Vendor liaison & management
  • Flexible hour packages (10h, 20h, 50h)
  • Unused hours roll over for 90 days
  • Priority response SLAs available
  • Monthly usage reports
Get a Quote

We’ll scope your requirements and propose a package

How it compares

A typical 50-user business comparison.

Internal IT hire Traditional MSP IT Support Helpdesk
Monthly cost (est.) £3,500+ £2,000+ £500
Available hours 9–5 weekdays Business hours + on-call 24/7
Response time Minutes to hours 1–4 hours SLA <30 seconds
Scalability Hire more staff Renegotiate contract Add users instantly
Contract Employment 12–36 months Monthly, cancel anytime

Pricing questions

Any person in your organisation who can access the IT Support Helpdesk chat. You only pay for active users. If someone leaves, remove them and the charge stops.
No minimum. Whether you have 5 users or 500, the price is £10 per user per month.
You'll never be cut off. If you exhaust your pre-purchased hours, we'll continue support and invoice additional hours at an agreed rate. No gaps in service.
Yes. Monthly billing, cancel at any time with 30 days notice. No exit fees, no penalties. Your data is exported and securely deleted on request.
Yes. Annual billing gives you two months free (pay for 10, get 12). Contact us for details.

Start your free trial today

14 days, full access, no credit card. See how much your team saves.

Start Free Trial