How it works
AI first. UK engineers when it matters.
We're different from a traditional MSP in one specific way: AI answers first. Roughly four out of five tickets don't need a human — password resets, Outlook freezes, printer queues, common software issues. When the AI isn't confident, a UK-based engineer takes over with the full chat history, and you never repeat yourself.
1
You ask
Through chat, email, or by installing our lightweight agent on your laptops. No phone tree.
2
AI answers first
Our AI reads your message, checks your endpoint's diagnostics, and resolves it directly where it can. Typical resolution time: seconds.
3
A UK engineer picks up the rest
When the AI isn't confident, it escalates — with the full chat history. You don't start over. Average human response: see the live counter on the home page.
"What if I don't want to talk to a robot?"
Fair question. Here's the honest answer: you'll probably prefer it, for three reasons.
- It's faster. No hold music, no ticket queue.
- It's specific. The AI can see the actual diagnostics on your laptop, not just your description of them.
- It hands off cleanly. When it can't help, it tells you so and escalates — with everything you've already said attached.
If you'd rather skip the AI entirely on a particular issue, just say "human please" in the chat. We don't make you fight the robot.
And the price?
From £10 per user per month. Because AI does most of the work, we can charge a fraction of what a traditional MSP charges.
Ready to try AI-led IT support?
Sign up, install the agent, and start raising tickets. £10 per user per month. Cancel any time.