Industries
IT support that respects client confidentiality
Law firms operate under pressures that most IT providers don't fully appreciate: court deadlines that can't slip, matter-based data that must stay strictly separated, and a professional obligation to protect client confidentiality. Our AI-led support, at £10 per user per month, gives your team fast, self-serve help on the systems they depend on — without the delays of a traditional helpdesk when a deadline is two hours away.
Why we fit solicitors
- —Legal practice management support. We support the environment around ALB, Actionstep, Osprey, Clio, and LEAP — fixing login issues, connectivity problems, slow performance, and Windows-level faults that stop fee-earners accessing matter files. Your practice management vendor handles their software; we handle the IT that underpins it.
- —Strict client data separation in M365. We configure Microsoft 365 tenants so that matter-level data stays in the right place — correct SharePoint site permissions, no accidental sharing across client matters, and conditional access policies that keep external parties out of internal document libraries.
- —Secure document exchange with clients and courts. We set up and troubleshoot encrypted document sharing — whether that's SharePoint guest access, ShareFile, or encrypted email via M365 — so sensitive documents aren't being sent as unprotected attachments.
- —SRA-aligned and Lexcel-aware working. We understand that your IT configuration isn't just a preference — it's part of how you demonstrate compliance. We help configure M365 data retention, audit logging, and access controls in ways that support rather than undermine your compliance posture.
- —Deadline-sensitive response. Our AI doesn't have a queue. A fee-earner locked out of their machine at 8 pm before a court filing gets the same immediate response as a Monday morning query.
How this plays out in practice
A solicitor can't access Clio the morning a bundle is due — the app won't authenticate.
The AI detects an expired MFA token and a cached browser session conflict. It walks the user through clearing the session and re-authenticating in under three minutes. No engineer needed, no deadline missed.
A client keeps getting "you don't have access" when opening a shared document link.
The AI identifies the SharePoint guest access policy is blocking external sharing for that site collection. It escalates to a UK engineer with the exact tenant configuration to adjust, who resolves it without the firm needing to explain SharePoint admin to anyone.
A paralegal's Outlook keeps flagging outgoing emails with attachments as blocked.
The AI traces this to a Defender for Office 365 policy that's treating large PDF attachments as suspicious. It escalates to a UK engineer who adjusts the policy scope without disabling the protection that keeps client communications safe.
What we don't do for solicitors
Being clear about this matters particularly in legal — you need to know exactly where responsibility sits.
- We don't provide formal SRA compliance advice. We can configure IT systems in ways that support compliance, but the compliance judgement itself — what your firm needs to do to meet SRA or Lexcel requirements — is your compliance officer's or external adviser's domain.
- We don't licence or administer your practice management software. ALB, Clio, LEAP, and Osprey are provided by their own vendors. We support the Windows environment, M365 integration, and connectivity around them — not the practice management software itself.
- We don't provide on-site support. We're fully remote. For physical hardware issues that require hands-on work, we'll diagnose remotely and, if truly necessary, help you coordinate with a local engineer.
Ready to try AI-led IT support?
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