Industries
IT support that understands filing deadlines
Accountancy practices have a different kind of IT pressure: the stakes go up sharply in January and July when HMRC deadlines hit. At £10 per user per month, our AI-led support gives your team fast answers on the tools they use every day — Xero, IRIS, CCH, Outlook — without ever reaching for a phone queue when it matters most.
Why we fit accountancy practices
- —Practice software day-to-day support. We support the client-side configuration and connectivity for CCH, TaxCalc, Digita, and IRIS — including fixing login issues, VPN problems, and slow-running apps on individual machines. Your software vendor handles licensing; we handle everything that sits around it.
- —Xero, Sage, and QuickBooks access issues resolved fast. Cloud accounting platforms go wrong in predictable ways: browser cache conflicts, MFA lockouts, sync errors. Our AI resolves the common ones in seconds, without a ticket queue.
- —Tight Microsoft 365 control for client data. We help manage M365 tenants properly — shared mailboxes, distribution groups, SharePoint permissions, and conditional access policies — so sensitive client financial data stays where it should.
- —Secure client document sharing. Whether you use SharePoint, OneDrive guest links, or a dedicated client portal, we configure and troubleshoot secure document exchange — so client financials aren't being emailed as unencrypted attachments.
- —Heavy email and attachment workflows. Practices live in Outlook. We handle Exchange quirks, calendar issues, large-attachment limits, and Outlook profile corruption — the things that quietly lose an hour of a fee-earner's morning.
How this plays out in practice
It's 28 January. A fee-earner can't log into CCH Central — it's timing out on launch.
The AI checks the endpoint agent: the firm's VPN hasn't reconnected after a Windows update. It walks the user through reconnecting and clearing the CCH credential cache. Resolved in four minutes. No engineer, no call.
A client portal invite isn't working — the client keeps getting an "access denied" error on SharePoint.
The AI diagnoses a guest sharing policy that blocks external users from that specific SharePoint site. It escalates to a UK engineer with the exact tenant setting to change, who fixes it within the hour.
Xero won't sync with the practice's bank feed — throwing a generic error for the past two days.
The AI identifies this as a browser extension conflict with Xero's open banking redirect. It guides the user through clearing extensions in their browser profile. Working again in under five minutes.
What we don't do for accountants
We think clarity here matters more than sounding comprehensive.
- We don't install or licence your tax or practice management software. CCH, IRIS, TaxCalc, and Digita are provided and licenced by your software partner — not us. We support the environment those tools run in: the Windows machines, the network, the M365 accounts around them.
- We don't provide bookkeeping or accounting advice. If Xero is showing the wrong figures, that's a bookkeeping question — not an IT one. We fix Xero access; your accountants fix the numbers.
- We don't provide on-site support. We're remote-first. Physical hardware failures that genuinely require hands-on work will be triaged by us and, if necessary, referred to a local engineer.
Ready to try AI-led IT support?
Sign up, install the agent, and start raising tickets. £10 per user per month. Cancel any time.