Case studies
What using us actually looks like
Four composite scenarios drawn from common support patterns. The details are representative, not literal.
These are illustrative composite scenarios, not real named customers.
When we have customers willing to be named, they'll replace these examples. We'd rather show realistic stories than fake ones.
Accountancy · 25 users
First 90 days at a 25-user accountancy practice
From traditional MSP to AI-led support. What the rollout looked like, which tickets the AI handled, and where engineers stepped in.
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Legal · 35 users
Helping a 35-user solicitors firm get Cyber Essentials Plus
An insurer required CE+. What the readiness gaps looked like, what the AI flagged, and the typical 6–8 week path to certification.
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Charity · 18 users
Moving a UK charity to M365 nonprofit licensing
A mix of personal Gmail and an ageing server. Moving to M365 nonprofit tier, setting up proper identity, handling volunteers and employees alike.
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Consultancy · 40 users
A 40-user consultancy that outgrew freelance IT
Paying £500/month to a local freelancer who couldn't scale. What the transition looked like, and where the AI replaced ad hoc work.
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