Resources
Plain-English IT for UK SMEs
A small library of guides for non-technical buyers. If you're weighing up IT support providers, these are the questions we think matter most.
AI IT Support vs Traditional MSP: what's actually different?
The honest breakdown of how AI-first support compares to a traditional MSP — the economics, the tradeoffs, and which one suits your business.
IT Support Helpdesk
·
19 April 2026
·
7-min read
How much should IT support cost for a UK SME in 2026?
Real market rates, hidden fees, and a plain checklist for working out whether you're paying a fair price.
IT Support Helpdesk
·
19 April 2026
·
8-min read
Cyber Essentials for 10–50 person UK businesses: a plain-English guide
What the UK government's Cyber Essentials scheme actually involves, who needs it, what it costs, and the pitfalls small firms usually trip over.
IT Support Helpdesk
·
19 April 2026
·
9-min read
When should an IT issue escalate from AI to a human?
A short, direct explanation of the three categories of IT problem and why the AI knows when it's out of its depth.
IT Support Helpdesk
·
19 April 2026
·
5-min read
Ready to try AI-led IT support?
Sign up, install the agent, and start raising tickets. £10 per user per month. Cancel any time.