Services
Managed IT Support
End-user support that actually resolves things.
Included in your £10/user/month plan: unlimited support tickets, AI-first resolution, and escalation to a UK-based engineer when the AI reaches its limit. There are no per-incident charges, no call-out fees, and no separate retainer for out-of-hours cover — it's all one flat price.
What's included
- Unlimited end-user support tickets via chat or email — no ticket caps, no priority tiers.
- AI-first triage: password resets, software freezes, printer queues, network checks, and common configuration errors resolved in seconds.
- Clean escalation to a UK-based engineer when the AI isn't confident — with full conversation history attached, so your staff never repeat themselves.
- Lightweight endpoint agent for Windows and macOS that gives the AI real diagnostic context (CPU, memory, disk, running services) rather than relying on user descriptions alone.
- Ticket history and audit trail accessible by your IT lead or office manager.
- Proactive alerts if the agent spots a device that's running critically low on disk space or has a failing drive.
- UK business hours engineer cover as standard; out-of-hours AI always on.
How it works in practice
Outlook keeps crashing on a staff member's laptop.
The AI checks the endpoint's event log, identifies a corrupted profile cache, and walks the user through clearing it — or clears it remotely with their permission. Resolved in under two minutes, no engineer involved.
A new starter needs a laptop set up before their first day.
The office manager raises a ticket with the spec and start date. The AI prepares a setup checklist and flags it to a UK engineer, who confirms the configuration and provides remote-setup instructions. Done without anyone needing to book a call.
A user reports their laptop is running very slowly.
The agent's diagnostics show 97% disk usage and a runaway background process. The AI identifies and terminates the process and advises on clearing space. If it needs admin rights it can't self-grant, it escalates to an engineer with the full diagnostic report already attached.
What's not included
We believe in being clear about scope so there are no surprises.
- On-site visits. We're a remote-first service. For physical hardware failures that genuinely require hands-on work, we'll advise and help you coordinate with a local engineer.
- Procurement and hardware supply. We can advise on what to buy, but we don't sell or source hardware directly.
- Custom software development or bespoke application support. We support standard commercial software, not custom-built internal tools.
Ready to try AI-led IT support?
Sign up, install the agent, and start raising tickets. £10 per user per month. Cancel any time.